Day/Night Receptionist - Full-time

About the role

As the welcoming face of our hotel, you will create memorable experiences and ensure every guest feels genuinely cared for from arrival to departure. Through personalized service, attention to detail, and a passion for hospitality, you will bring the spirit of Tivoli Hotels & Resorts to life every day.

Your responsibilities:

• Deliver warm and seamless check-in and check-out experiences.

  
  

• Be a trusted point of contact for guests throughout their stay.

  
  

• Anticipate guest needs and create memorable moments that exceed expectations.

  
  

• Share your knowledge of Amsterdam and our hotel's unique heritage to enrich the guest experience.

  
  

• Uphold the highest standards of luxury hospitality, including LQA (Leading Quality Assurance) guidelines.

  
  

• In this role, you will embody our brand personality: cultured in your knowledge, confident in your service, and caring in every interaction.

  
  

About Tivoli Doelen Amsterdam
Join the team at one of Amsterdam’s most iconic luxury hotels. As part of Tivoli Hotels & Resorts, our intimate 81-room, Two Michelin Key hotel combines centuries of history with warm, personalized hospitality.

Located in the heart of Amsterdam, between the Kloveniersburgwal canal and the River Amstel, the hotel has welcomed royalty, celebrities, and artists for generations, including Sisi and The Beatles. We are also closely connected to the legacy of Rembrandt, whose former home and studio are just steps away. His masterpiece The Night Watch was displayed in the hotel for more than 70 years, and his artistic spirit continues to inspire our hotel today.

What truly makes our hotel special is our people. We are a close-knit team that feels like family, supporting one another, celebrating successes together, and creating unforgettable experiences for our guests every day. If you are passionate about hospitality and would like to grow your career in a unique and welcoming environment, we would love to meet you.

Who are we looking for?

• Previous front office experience, preferably within a luxury or boutique hotel.

  
  

• A warm, professional, and confident communication style.

  
  

• Strong attention to detail and excellent organizational skills.

  
  

• A genuine passion for hospitality and creating memorable guest experiences.

  
  

• A proactive mindset, anticipating guest needs and delivering personalized service.

  
  

• Flexibility to work both day and night shifts.

  
  

• Experience identifying opportunities to enhance the guest journey through tailored recommendations and upselling.

  
  

What do we offer?

• A competitive salary based on Horeca CLA scale 5 and your experience.

  
  

• An end-of-year bonus equal to at least 75% of a gross monthly salary.

  
  

• Global team member rates at over 560 Minor Hotels worldwide.

  
  

• Friends & Family rates to treat your loved ones.

  
  

• 50% discount on Restaurants and bars at 20 luxury hotels across Amsterdam.

  
  

• A welcome at work experience in the hotel.

  
  

• Free online & offline training organized by our own Minor Hotels University.

  
  

• Priority access to internal vacancies across Minor Hotels.

  
  

• Management development programs to support your growth.

  
  

• Health & lifestyle perks including collective insurance, gym memberships, bike plans and more.

  
  

In het hart van het stadscentrum ligt Tivoli Doelen Amsterdam. Het hotel is het eerste vijfsterrenhotel in Amsterdam en dateert uit de gouden eeuw. Drie eeuwen lang heeft het hotel onderdak geboden aan koninklijke en legendarische gasten zoals keizerin Elisabeth van Oostenrijk en de Beatles. De Nachtwacht van Rembrandt werd geschilderd om in het hotel te worden tentoongesteld.

De 81 onlangs gerenoveerde kamers zijn ingericht in klassieke kleuren; een mix van crème en rood met gouden accenten. Van standaard kamers tot vorstelijke suites, elke kamer combineert een strakke vormgeving met luxe verwennerij.

Ons dagelijkse ontbijtbuffet biedt een inspirerend scala aan smaken, waaronder lokale specialiteiten, glutenvrije opties en op verzoek bereide warme gerechten. De bar is dagelijks geopend voor een ontspannen drankje of een lichte maaltijd. Ons deskundige Guest relations team staat altijd voor u klaar om een reservering te maken of om u te vertellen over de verborgen parels van de stad.