Supervisor Concierge

At our large hotel and event venue in Amsterdam, the high level of service comes first. This means that you make guest after guest feel welcome, help them with their luggage and provide them with all the information about the hotel and the city. Taking it easy is not an option, and as a Concierge Supervisor you will experience the dynamic and hectic pace of the day with a smile. At Mövenpick we make moments, do you?

Be limitless
You are the first and last contact of our guests. Therefore, you make sure they feel welcome, and the positive feeling stays during their stay. "Oh, you want to spend a day in a museum in Amsterdam today? How wonderful," and immediately, you enthusiastically engage help them. You offer the guest various options and provide them with tickets. If a guest wants to leave their luggage with you, you kindly assist them. Everything with a smile and empathy, even during complains. You are always in the spotlight and perform on the stage of Mövenpick. You work hard, even if your shift is running a bit later, for the guests that will choose our hotel again. There are no limits to your abilities. In addition, you will be:

• Supervise and lead the concierge team to deliver exceptional guest service, ensuring all guest needs are met promptly and efficiently.
• Train, mentor, and provide ongoing support to concierge staff, ensuring adherence to service standards and best practices.
• Oversee daily concierge operations, ensuring smooth and seamless guest experiences, from check-in to check-out.
• Coordinate and assist with tickets, transportation, and local recommendations for guests.
• Manage team schedules, ensuring adequate coverage during peak times and maintaining a productive work environment.
• Monitor and maintain concierge supplies and resources, ensuring availability and quality of services.
• Stay informed about local events, attractions, and services to provide accurate and timely information to guests.
• Ensure compliance with all company policies, procedures, and safety standards.

In this role, you will work different shifts. The shifts may start at 06:30, 08:00, or perhaps a mid-shift from 11:00. You don't mind working weekends.

Proud to present
Mövenpick: the place to enjoy life. Inside, we create a space for our guests to enjoy by relaxing at the bar with a delicious cocktail or a creamy cappuccino. In our restaurants, you can discover the most delicious special dishes. We are originally from Switzerland, and we carry this luxurious gastronomic hospitality with us. ‘Enjoying life to the fullest.’ That is our mantra for our guests, but also for you as an employee.

And you provide that experience with a team of four porters and a full front office team in our beautiful 4-star hotel located in Amsterdam overlooking the river IJ. With a beautiful atmosphere in our team, we help each other during busy moments so everything runs smoothly. You will work in a hotel that works together with the Passenger Terminal Amsterdam, a total combined conference space of over 1900 m2, including 11 modern and spacious conference and directors’ rooms. Through the emergence of ijVENUES, Amsterdam’s new exhibition centre, everything only becomes bigger and better. On a lovely, sunny day, you can choose between a 10-minute walk or a 5-minute cycle ride from the central station. Or you can hop on the tram from the other side of our hotel. In short: we have it all.

"The true success of a hotel is not just in providing a comfortable bed and a good meal, but in creating an experience that leaves a lasting impression on our guests." – Front Office manager Mövenpick

Don’t work. Do what you love instead
A warm feeling is what you offer the guests, during their entrance, their stay and when they leave. In the lobby, you start conversations with guests who are waiting for check-in and check-out. You are willing to take the time for guests, always answering all their questions seriously and comprehensively. You show empathy when needed. And your humour? You make good use of that when the situation calls for it. We enjoy having fun with our guests. You must have:

• Knowledge about Amsterdam to share this with our quests.
• Preferably knowledge of the Opera IT system and Tours & Tickets system.
• Fluent written and spoken knowledge of the English language, and preferably the Dutch language as well.

We offer
Of course, we want you to have an optimal experience at Mövenpick. That’s why we are offering:

• A monthly gross salary of between €2.505 and €3.032 in accordance with scale 5 of the Collective Labour Agreement for the Dutch hospitality and catering industry.
• A contract of 38 hours per week
• 25 leave days and time off for any overtime.
• Extra day off during your birthday month.
• A travel allowance up to €200 per month, on the basis of the actual number of kilometres.
• A night-shift allowance of 20% and a Sunday allowance of 5%.
• Pension contributions with the Horeca & Catering pension fund.
• National and international opportunities for growth and (cross) training opportunities.
• A uniform, laundry service and meals.
• Discounts on rooms, food and drink at Mövenpick Hotels & Resorts, Accor & Revo Hospitality Group hotels.
• Enjoy an overnight stay with dinner and breakfast in the hotel where you work at with feel like a guest experience.
• Recruitment bonus for a new colleague.
• 50% F&B discount at various hotels in Amsterdam
• Various staff outings.

This is the right time to say yes
Do you see it as a challenge to put a smile on the face of all guests visiting our hotel? Then do not hesitate any longer: send us your motivation letter and CV, or if you have any questions you can contact the HR Office via (klik op de solliciteer button) or by phone at +31 (0)20 519 1222.

If it is a match, you will be interviewed by the Front Office manager. Are you ready?


Heb jij interesse in deze functie?
Dan ontvangen wij graag je motivatie met CV! Je kunt reageren via ons Sollicitatieformulier. Website: Meer informatie >>>

Mövenpick Hotel Amsterdam City Centre opende haar deuren in september 2006. Het hotel is gelegen aan het 'IJ' tussen de Passengers Terminal en het "Muziekgebouw".

Mövenpick Hotel Amsterdam is een modern 4 sterren hotel en biedt 408 luxe gastenkamers en 1000m2 Conferentieruimte verdeeld over 11 state of the art banquetzalen in het hotel. Onze gasten hebben ook toegang tot de Fitness & Wellness. Andere faciliteiten in het hotel zijn het restaurant dat plaats biedt aan 250 personen, een bar en roomservice. Mövenpick Hotel Amsterdam is een partner van IJvenues. Ga voor meer informatie naar Mövenpick Hotel Amsterdam City Centre (movenpick.com) & IJvenues.com.

Mövenpick Hotels & Resorts is in 2018 overgenomen door Accor als een perfecte fit om hun aanbod van upscale merken uit te breiden. Sinds Movenpick in 1973 in Zwitserland werd opgericht, heeft het merk zijn internationale aanwezigheid uitgebreid en heeft het vandaag 20.000-plus kamers in meer dan 100 Mövenpick-hotels in Afrika, Azië, Europa en het Midden-Oosten. Ga voor meer informatie naar Accor.com

Bij Mövenpick "We make moments" voor onze gasten, maar vinden we het net zo belangrijk om ook mooie momenten te creëren voor onze medewerkers. We luisteren naar hen, betrekken hen erbij en waarderen hen, dit alles om samen een aangename werkomgeving te creëren.

De Mövenpick Hotels in Nederland zijn eigendom van de HR Group, een van de grootste en snelst groeiende hotelketens in Duitsland. Hun hotelportfolio is breed gediversifieerd, van zakenhotels in de buurt van beurzen en luchthavens, tot centraal gelegen stadshotels of hotels en resorts in toonaangevende vrijetijdsbestemmingen. Het omvat een portefeuille van meer dan 9500 hotelkamers in Duitsland, Zwitserland, Nederland, Polen en Spanje een minerale bron, twee drankenleveranciers en verschillende online winkels, alsmede dienstverlening in IT en Vastgoed. Meer informatie is te vinden op hrg-hotels.de