Guest Relations Employee

About the role

As a Guest Relations Employee, you will be dedicated to creating exceptional and personalized experiences for our guests. You will build meaningful connections, anticipate guest needs, and ensure every stay is memorable from arrival to departure.

Your role

• Welcome VIPs, returning guests, and first-time visitors with warmth and attention to detail.

  
  

• Act as a trusted point of contact throughout the guest journey.

  
  

• Anticipate guest preferences and personalize their stay wherever possible.

  
  

• Handle guest feedback and resolve concerns with professionalism and care.

  
  

• Create memorable moments that exceed expectations and drive guest loyalty.

  
  

• Collaborate closely with Front Office, Housekeeping, F&B, and other departments to ensure a seamless guest experience.

  
  

• Maintain the highest luxury hospitality standards, including LQA (Leading Quality Assurance) guidelines.

  
  

• Promote hotel facilities, services, and local experiences to enhance each guest's stay.

  
  

About Tivoli Doelen Amsterdam
Join the team at one of Amsterdam’s most iconic luxury hotels. As part of Tivoli Hotels & Resorts, our intimate 81-room, Two Michelin Key hotel combines centuries of history with warm, personalized hospitality.

Located in the heart of Amsterdam, between the Kloveniersburgwal canal and the River Amstel, the hotel has welcomed royalty, celebrities, and artists for generations, including Sisi and The Beatles. We are also closely connected to the legacy of Rembrandt, whose former home and studio are just steps away. His masterpiece The Night Watch was displayed in the hotel for more than 70 years, and his artistic spirit continues to inspire our hotel today.

What truly makes our hotel special is our people. We are a close-knit team that feels like family, supporting one another, celebrating successes together, and creating unforgettable experiences for our guests every day. If you are passionate about hospitality and would like to grow your career in a unique and welcoming environment, we would love to meet you.

Who are we looking for?

• Previous experience in Guest Relations, Front Office, or another guest-facing hospitality role.

  
  

• A genuine passion for luxury hospitality and creating memorable experiences.

  
  

• Excellent communication and interpersonal skills.

  
  

• A warm, confident, and professional approach to guest interactions.

  
  

• Strong problem-solving skills and the ability to remain calm under pressure.

  
  

• Great attention to detail and a proactive mindset.

  
  

• Fluent in English; additional languages are a plus.

  
  

• A team player who enjoys working in a close-knit and supportive environment.

  
  

What do we offer?

• A competitive salary based on Horeca CLA scale 3 and your experience.

  
  

• An end-of-year bonus equal to at least 75% of a gross monthly salary.

  
  

• Global team member rates at over 560 Minor Hotels worldwide.

  
  

• Friends & Family rates to treat your loved ones.

  
  

• 50% discount on Restaurants and bars at 20 luxury hotels across Amsterdam.

  
  

• A welcome at work experience in the hotel.

  
  

• Free online & offline training organized by our own Minor Hotels University.

  
  

• Priority access to internal vacancies across Minor Hotels.

  
  

• Management development programs to support your growth.

  
  

• Health & lifestyle perks including collective insurance, gym memberships, bike plans and more.

  
  

In het hart van het stadscentrum ligt Tivoli Doelen Amsterdam. Het hotel is het eerste vijfsterrenhotel in Amsterdam en dateert uit de gouden eeuw. Drie eeuwen lang heeft het hotel onderdak geboden aan koninklijke en legendarische gasten zoals keizerin Elisabeth van Oostenrijk en de Beatles. De Nachtwacht van Rembrandt werd geschilderd om in het hotel te worden tentoongesteld.

De 81 onlangs gerenoveerde kamers zijn ingericht in klassieke kleuren; een mix van crème en rood met gouden accenten. Van standaard kamers tot vorstelijke suites, elke kamer combineert een strakke vormgeving met luxe verwennerij.

Ons dagelijkse ontbijtbuffet biedt een inspirerend scala aan smaken, waaronder lokale specialiteiten, glutenvrije opties en op verzoek bereide warme gerechten. De bar is dagelijks geopend voor een ontspannen drankje of een lichte maaltijd. Ons deskundige Guest relations team staat altijd voor u klaar om een reservering te maken of om u te vertellen over de verborgen parels van de stad.